Black overlay

Telefonisch bestellen

Graag telefonisch producten bestellen?

088 - 572 05 72 

Op werkdagen van 8.00 tot 19.45 uur, op zaterdag van 11.00 tot 16.30 uur

Klantenservice

Wilt u contact met onze klantenservice?

088 - 572 02 02 

Op werkdagen van 8.00 tot 19.45 uur, op zaterdag van 11.00 tot 16.30 uur

Klantenservice@nrcwebwinkel.nl

2011

Pierre Bernard, Pierre Bernard

Besproken in NRC
0

Schrijf een recensie

Bindwijze: Paperback / softback
 42,35
Levertijd: 1-3 werkdagen
Verzendkosten: € 1,95 per bestelling

Productinformatie

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.

The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

This title covers the following:

Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement

....and much more!

Productkenmerken

ISBN 9789087536749
Auteur Pierre Bernard, Pierre Bernard
Uitgever Van Haren Publishing
Datum uitgave 20120801
Lengte (in mm) 240
Breedte (in mm) 170
Dikte (in mm) 28

Recensie van klanten

Schrijf uw eigen recensie

U recenseert: 2011

  •  
    1 ster
    2 sterren
    3 sterren
    4 sterren
    5 sterren
    Beoordeling

* Vereiste velden