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SIAM:

Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers

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Bindwijze: Paperback / softback
 47,42
Levertijd: 1-3 werkdagen
Verzendkosten: € 1,95 per bestelling

Productinformatie

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Productkenmerken

ISBN 9789401800259
Auteur Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers
Uitgever Van Haren Publishing
Datum uitgave 20151118
Lengte (in mm) 243
Breedte (in mm) 173
Dikte (in mm) 15

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